Privacy Policy

Asepticare Pty. Ltd. ABN [19 697 249 595]  ("Asepticare", "we", "us", or "our") is committed to protecting your privacy and the confidentiality of your health information. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal and sensitive health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. This policy applies to all personal information we collect through our pharmacy premises, website, phone, email, and any other channels. By using our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

To provide you with secure, specialised compounding pharmacy services, we must collect certain personal and sensitive health information.

Personal Information:

━━  Full name, date of birth and gender

━━  Contact details (email address, phone number, residential and delivery addresses)

━━  Medicare, DVA or Concession Card details, or other government identifiers

━━  Payment and billing information

━━  Emergency contact details

Sensitive Health Information:

━━  Medical history and current medications

━━  Prescription details and dispensing records

━━  Medications dispensed, including dose and frequency

━━  Allergies and adverse drug reactions

━━  Information from your treating doctor, specialists, or other healthcare providers

━━  Notes made by our pharmacists during consultations

━━  Treatment plans and prescriber notes

━━  Details of compounding services or clinical trials you are participating in

━━  Health fund and private health insurance details

2. How We Collect Your Information

We only collect information by lawful and fair means, either directly from you or from third parties in the following ways:

Directly from You:

━━  When you present a prescription in-store or submit a prescription via our website

━━  When you register as a patient or customer with us

━━  When you use our website, fill out our online enquiry forms or contact us by phone, email or in person

━━  When you purchase products or during a pharmacist consultation

From Third Parties:

━━  Your authorised representative or carer

━━  Healthcare Providers: Your doctor or other prescribers when they send us a prescription or treatment plan; other pharmacies when transferring your dispensing history (with your consent); hospitals or other healthcare providers involved in your care

━━  Medicare Australia or the Department of Veterans' Affairs for billing purposes

━━  Our Website and Digital Services: basic non-identifiable usage data may be collected when you interact with our website, for analytics purposes and to improve our digital services. Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings, although this may affect the functionality of our site. We do not use cookies to collect personally identifiable health information. We utilise Cloudflare Turnstile for spam protection, which verifies human interaction securely without tracking your identity

3. How We Use Your Information

We use your personal and health information strictly for the primary purpose of providing pharmacy services, including:

━━  Dispensing and supplying prescription medicines safely and accurately

━━  Verifying prescription details and communicating with your prescriber regarding your treatment

━━  Maintaining a medication history to identify and prevent drug interactions

━━  Responding to your general enquiries or clinical questions

━━  Processing claims through Medicare Australia, the Pharmaceutical Benefits Scheme (PBS), and private health insurers

━━  Complying with our legal and regulatory obligations as a registered pharmacy

Secondary purposes may include:

━━  Communicating with you about your medications, health reminders, and services

━━  Conducting quality assurance and improving our services

━━  Staff training and pharmacy accreditation

━━  Responding to complaints or legal claims

If we wish to use your information for a purpose not listed above, we will seek your consent beforehand.

4. Disclosure of Your Information

We will never sell your personal or health information to third parties. We may disclose your information when necessary for your care or required by law. This may include:

━━  Healthcare Providers: Doctors, Specialists, Hospitals or other members of your healthcare team to facilitate your care

━━  Government and Regulatory Bodies: Medicare Australia, Department of Health, Department of Veterans Affair, AHPRA, the Pharmacy Board of Australia or relevant state pharmacy regulators

━━ Third-party Service Providers: dispensing software vendors, IT providers,  delivery partners or other providers who assist us in operating the pharmacy. These providers are bound by confidentiality agreements and are prohibited from using your information for their own purposes

5. Data Security and Storage

We take stringent measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

━━ Secure Infrastructure: All electronic transmission of health data and prescriptions are routed through secure, encrypted connections (SSL/TLS).

━━ Compliance: Secure, password-protected dispensing and patient management software designed to meet strict healthcare data compliance standards.

━━ Access Control: Access to your sensitive health records is restricted to licensed pharmacists and authorised staff directly involved in your care.

━━ Physical Security: Secure premises, including locked dispensary and filing systems;  secure destruction of paper records that are no longer required.

━━ Staff Training: Conducted regularly on privacy and confidentiality obligations.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy or as required by Australian pharmacy regulations.

6. Accessing and Correcting Your Information

Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To request access or an update to your records, please contact us and we will respond to your request within a reasonable timeframe.

7. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us in writing. We take all complaints seriously and will investigate and respond to your grievance promptly.  If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

GPO Box 5218, Sydney NSW 2001

8. Contact Us

For any questions regarding this Privacy Policy or to manage your personal information, please contact the Asepticare privacy team:

Email: info@asepticare.com.au

Phone: (08) 6285 0356

Address: 13A Bedbrook Place, Shenton Park WA 6008